Online Survey

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Please fill the following online survey so that we understand the customers requirement and will try to serve an investor more efficiently.

 

 
I Online Trading Desk
  1. Through which mode do you prefer to trade?
    • Online
    • Offline
      • How frequently do you log in?
      • Daily
      • Occasionally
        • If you log in daily, then which of the following sessions do you prefer?
        • Morning
        • Evening
        • Throughout the day
  2. Do you find charts / tools useful for online trading?
    • Yes
    • No
  3. The Online Desk of KCTL has been providing services to online clients through telephone (1800-425-1900 toll-free) and SMS services (9225592255) during trading hours. How do you rate these services?
    • Very good
    • Good
    • Average
    • Below average
    • Yes
II Research Desk
  1. How do you rate our research?
    • Excellent
    • Very good
    • Good
    • Average
    • Below Average
  2. KCTL provides daily / weekly / monthly / seasonal and special reports. Do you find these reports informative?
    • Yes
    • No
  3. KCTL offers daily research calls. How do you rate these?
    • Excellent
    • Very good
    • Good
    • Average
    • Below Average
    • If interested, please provide your contact number to receive reports / calls if you are not receiving them already.
  4. Which is your favourite pick from the following:
    • Pick-of-the-day calls
    • Positional calls
    • Ratio calls
    • Spread calls
    • Momentum calls
    • Day-to-day calls
  5. On which of the following channels do you follow our analyst:
    • ET Now
    • Zee Business
    • Bloomberg UTV
    • CNBC Awaaz
    • India TV
  6. What additional services do you suggest we offer you to achieve competitive advantage and establish high global standards?
III Broker selection criteria
  1. How do you select a broker for trading?
    • Visibility-based
    • Reference-based
      • Then the criteria for selection is:
      • Brand
      • Print advertisement
      • Media
IV Marketing Desk
  1. How do you rate our marketing executives?
    • Excellent
    • Very good
    • Good
    • Average
    • Below Average
  2. On which of the following basis do you rate our marketing executives?
    • Overall market knowledge
    • Segment-wise market knowledge
    • Specific product knowledge
    • Convincing ability
V Investor Support
  1. Have you ever approached our executive at KCTL’s toll-free number (1800-425-1900) to access information related to trade / research / online services or any type of support?
    • Yes
    • No
  2. If yes, then how has your experience been in terms of query-resolution?
    • Very good
    • Good
    • Average
    • Below Average
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